Support

We're a small team and we read every email. If you've hit a bug, can't get something to install, or just have a question about a Ghostt AI product, this page is the place to start.

Before you contact us

Most issues fall into a few buckets. A quick check here will often get you unblocked faster than waiting on an email reply.

Installation help

Check the requirements. Each Ghostt AI product has specific technical requirements. For ZeroBurn:

• Python 3.10 or newer
• macOS (Apple Silicon or Intel) or Linux
• Ollama installed and running, with at least one local model pulled
• An OpenClaw installation or compatible Python-based AI agent framework

If any of these are missing, the install will fail. Make sure each is in place before reaching out.

The install command. After purchase, your customer dashboard provides a one-line install command that looks like:

curl -L "https://license.ghosttai.com/api/download/install?token=<your-token>" -o /tmp/zeroburn.zip && openclaw plugins install /tmp/zeroburn.zip

The token is unique to your purchase and expires after a short time. If it has expired, you can regenerate it from your customer dashboard.

Common install errors:

• command not found: openclaw— OpenClaw isn't installed or isn't on your PATH. Install OpenClaw first.
• command not found: ollama— Ollama isn't installed. Get it from ollama.com.
• no models available— pull a model first. We recommend ollama pull llama3.1:8b to start.
• Python version too old— upgrade to Python 3.10 or newer. We recommend pyenv for managing Python versions.

License and activation

After install, verify your license: Run zeroburn status. It should report the edition (Community or Pro) and that the license is active.

If status reports "Community" but you bought Pro:

1. Make sure you installed the zip from your customer dashboard, not an older download
2. Check that the bundled license.json arrived inside the install package
3. Try zeroburn telemetry status to confirm the license server is reachable
4. If still stuck, email us with your purchase email and any error output

Switching machines:A Community license is tied to one machine. To move it, contact us with the new machine's status output and we'll deactivate the old binding. Pro subscriptions have more flexibility — see your product documentation.

Lost your download link: Log in to your customer dashboard at license.ghosttai.com to regenerate.

Billing and refunds

Receipts:Every purchase generates an automatic receipt from Stripe sent to the email you used at checkout. Check your spam folder if you don't see it.

Updating payment information (Pro subscribers): Use the customer portal link in any Stripe receipt email, or contact us to send you a new link.

Canceling a Pro subscription:Email us, or use the customer portal. Cancellation takes effect at the end of your current billing period. You won't be charged again, and the software will continue to work in Community mode after the period ends.

Refunds:We offer a 14-day refund window if a product doesn't work as described in our documentation. See our Terms and Conditions for full refund policy. To request a refund, email us with your purchase details and a description of the issue.

Note on third-party AI costs: Charges from Anthropic, OpenAI, or other AI providers are billed by those providers directly, not by us. We cannot refund or adjust those charges. We recommend setting spending limits with each provider you use.

Bug reports

If something is broken, please tell us — we genuinely want to know.

Helpful information to include:

• ZeroBurn version (zeroburn --version)
• Your operating system and version
• Python version (python --version)
• What you were doing when the bug occurred
• Any error messages, ideally copied verbatim
• Whether you have telemetry enabled (we can sometimes find the error on our end if so)

For crashes:If you've enabled error reporting (zeroburn telemetry enable), we may already have the crash on file. Mention your install ID in your email and we can look it up.

We try to respond to bug reports within 2 business days for Pro customers and within a week for Community customers.

Feature requests

We're actively developing Ghostt AI products and we listen to user feedback. If there's something you wish ZeroBurn (or any of our products) could do, send us an email with:

• What you're trying to accomplish
• How you currently work around the gap
• Why it matters to your workflow

We can't promise we'll build every requested feature, but every suggestion gets read and considered.

Contact us

The fastest way to reach us is email:

For privacy-specific requests, you can also email [email protected].

For legal notices, email [email protected] with “Legal Notice” in the subject line.

What we can't help with

We want to set expectations honestly:

• AI model output quality— we route requests but we don't control what Anthropic, OpenAI, Ollama, or any other model produces. If your agent generates incorrect or unexpected output, that's a question for the model provider, not us.
• OpenClaw issues— we build plugins for OpenClaw but we're not the OpenClaw team. For OpenClaw bugs, check their documentation and community channels.
• Your local development environment— we'll help diagnose installation issues with our products, but we can't troubleshoot your entire Python setup, IDE configuration, or unrelated tooling.
• Custom integrations— our products are designed to work with documented configurations. If you have a unique setup that isn't covered in our docs, we may not be able to provide deep support, though we'll do our best to point you in a useful direction.

Thanks for using Ghostt AI. We're building this for people who care about doing AI well — your feedback makes the products better.